Buyers Protection

At YGM Collections, we understand the importance of trust when purchasing rare and valuable collectibles such as coins, stamps, and numismatic items. That’s why we’re committed to ensuring a safe and secure shopping experience for all our buyers. Our Buyer Protection program is designed to give you peace of mind from the moment you place an order to the time it arrives at your doorstep.

What Does Buyer Protection Cover?
Our Buyer Protection program includes the following guarantees:

1. Seller Verification
We invest significant effort in verifying the background of all sellers during the seller registration and approval process. This thorough vetting helps protect our buyers by ensuring that only trustworthy sellers are permitted to list items on YGM Collections.

2. Product Authenticity Verification
Each product listed on YGM Collections is carefully verified for authenticity before being published on the platform. This ensures that buyers can shop with confidence, knowing that they are purchasing genuine and valuable collectibles.

3. Authenticity Guarantee
We ensure that all items listed on YGM Collections are thoroughly inspected and guaranteed to be authentic. Each product comes with a detailed description, including its condition and relevant historical information. If any item you purchase is found to be counterfeit, you are entitled to a full refund, including shipping costs.

Payment Protection 

YGM Collections will hold the payment until we receive a positive confirmation from the buyer regarding their purchase. This process ensures that your hard-earned money is protected and not wasted, giving you peace of mind with every transaction.

4. Secure Payment
Currently, YGM Collections supports UPI payments only. We do not use any other payment gateways at this time. All UPI transactions are secure and encrypted, ensuring your financial data is protected.

5. Safe Shipping & Buyer Requests
Buyers have the option to make special requests to the seller for desired shipment methods. This gives you the flexibility to arrange shipping preferences directly with the seller, while still maintaining the security of your transaction through our platform.

6. Important Guidelines for Buyers
Use YGM Collections for All Transactions: We do not support transactions made outside of the YGM Collections platform. Due to the rise of counterfeit coins in the market, we highly recommend conducting all purchases through our platform to ensure authenticity and buyer protection. By doing so, you’re covered under our Buyer Protection program, and we have your back.

7. Dispute Resolution
If you encounter any issues with your purchase, we are here to help. Simply contact our support team within 7 days of receiving the item, and we will work to resolve the issue promptly. Our Buyer Protection ensures that disputes are handled fairly, with a focus on customer satisfaction.

Refunds for Coins and Collectibles with Fluctuating Values

For numismatic coins and collectibles whose value fluctuates based on market conditions, the refund amount will be based on the purchase price, not the current market value. This ensures that you are reimbursed for the amount you originally paid, regardless of market fluctuations.

8. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time without prior notice. Any changes to the Refund Policy will be posted on the website, and the “Last updated” date will be revised accordingly. We encourage you to review this page periodically to stay informed about any updates.

How to File a Buyer Protection Claim?

If you need to file a claim under our Buyer Protection program, please follow these steps:

Contact Us: Reach out to our support team via email at support@ygmcollections.com or call us at +91-98847 88779. Include your order number and details of the issue.

Provide Evidence: To help us process your claim, provide clear evidence such as photos of the item (if damaged) or proof that the item does not match the description. Video evidence is especially helpful.

Resolution: We will assess your claim and offer a resolution within 5 business days. Depending on the situation, we may offer a refund, exchange, or other appropriate solution.

Frequently Asked Questions (FAQ)

What if my item doesn’t arrive?
If your item doesn’t arrive within the estimated delivery time, contact our support team, and we’ll assist you in tracking the shipment or issuing a refund.

What if the item I received is an empty parcel, damaged, or different from the one listed?
If you receive an empty parcel, a damaged item, or an item that is different from the one listed, please contact us within 7 days of receiving the package. You will need to provide video or photographic evidence of the issue.

Our YGM Collections support team will review all the videos and photo proofs attached to your claim. If the issue is found to be on the seller’s end (such as the wrong item, damage during shipping, or fraud), we will initiate the claims process to provide a refund or replacement. We are committed to resolving the issue promptly to ensure your satisfaction.

How long does it take to process a refund?
Once your claim is approved, refunds typically take 5-7 business days to process, depending on your payment method.

Contact our Support

If you have any questions or concerns regarding our Buyer Protection program, feel free to contact us at:

Email: support@ygmcollections.com
Phone: +91-98847 88779

Our team is available Monday to Friday, 9 AM to 6 PM (IST) to assist you with any inquiries.

With YGM Collections, you can shop confidently, knowing that your satisfaction is our priority.