Seller Protection

At ygmcollections.com, we are committed to providing a secure and reliable selling experience for all our sellers. Our Seller Protection Program ensures that you are safeguarded from fraudulent activities while offering you peace of mind as you grow your business.

What Does Seller Protection Cover?

1. Payment Security

   • Guaranteed Payment: YGM Collections holds the buyer’s payment until they confirm receipt of the item. Once the buyer receives and approves the item, your payout will be processed without the risk of non-payment.
   • No Chargebacks: Sellers are protected from chargebacks or reversed payments after the buyer confirms receipt, ensuring your earnings are secure.

2. Dispute Assistance

   • Fair Resolution: In case of a dispute, YGM Collections will work with both parties to resolve the issue fairly. Sellers must provide evidence such as photos, proof of shipment, and communication logs to support their case.
   • Support in Case of Fraud: If a buyer engages in fraudulent activities or raises false claims, YGM Collections will thoroughly investigate and support the seller in resolving the issue.

3. Shipping Protection

   • Timely Shipping: Sellers must ensure that items are shipped within 3 working days from the time of purchase. Prompt shipping builds trust and improves the buyer’s experience.
   • Safe Shipping Recommendations: We recommend using insured speedpost or priority post to safeguard items in transit. Retain proof of shipment, including receipts and tracking numbers, to protect yourself in case of disputes.
   • Lost or Damaged Items: If items are lost or damaged during transit, and the issue is with the shipping provider, YGM Collections will assist in resolving the issue and ensure your earnings are protected.

4. Account Support

   • Dedicated Seller Support: Our seller support team is available to assist you with any concerns during the selling process, from listing items to handling disputes.
   • Fraud Monitoring: We actively monitor for suspicious activity on the platform and take immediate action to protect our sellers from fraudulent buyers or transactions.

Best Practices for Seller Protection

To ensure a smooth selling experience and take full advantage of YGM Collections’ protection, we recommend adhering to the following best practices:

• Accurate Descriptions: Provide detailed and accurate descriptions of your items to prevent misunderstandings and disputes.
• Timely Communication: Always use the platform’s messaging service to communicate with buyers. This ensures all interactions are documented and can be referred to in case of disputes.
• Timely Shipment: Ship items within 3 working days to maintain trust and ensure timely delivery to buyers.
• Proof of Shipment: Retain all shipping-related documentation, such as tracking numbers and receipts, for protection in case of disputes.
• Video Proof: We strongly recommend recording a video of the item before shipping to confirm its condition prior to shipment. This evidence can be critical in resolving disputes.
• Stay on Platform: Refrain from making transactions outside the YGM Collections platform. This helps ensure your protection from fraudulent activities.

  Note: Any transaction made outside the platform is at your own personal risk, and ygmcollections.com will not be responsible for such transactions or any related issues.

Why Sell with Confidence on YGM Collections?

• Secure Payments: Funds are only released after the buyer confirms receipt, ensuring you are paid securely.
• Fair Dispute Resolution: We are committed to resolving disputes fairly and transparently.
• Seller Support: Our team is here to assist you at every step, ensuring you can sell confidently and securely.

By following these best practices, you can confidently grow your business on ygmcollections.com knowing that we are committed to your protection and success.